PRIVACY POLICY

Last updated: June 15, 2026

ViveNorth (“ViveNorth,” “we,” “our,” or “us”) operates an online store offering children’s essentials, ride-on toys, and home décor products. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or make a purchase from us.

Our online store is intended for customers located in Canada, and purchases can only be shipped to addresses within Canada.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Account information

  • Order history

  • Customer service communications

We may also collect information automatically when you use our website, including:

  • IP address

  • Browser and device information

  • Website usage information

  • Pages visited and interactions with the Site

  • Information collected through cookies and similar technologies

In some cases, we may receive information from third-party service providers such as payment processors, shipping carriers, analytics providers, and marketing platforms.

The specific information we collect may vary depending on how you interact with our website and services.

2. How We Use Your Information

We may use personal information to:

  • Process, fulfill, and deliver orders

  • Communicate with you regarding orders and customer service requests

  • Operate, maintain, and improve our website and services

  • Personalize your shopping experience

  • Analyze website performance and usage

  • Detect, investigate, and prevent fraud or unauthorized activity

  • Comply with legal and regulatory requirements

  • Send marketing and promotional communications where permitted by law or where you have provided consent

We collect, use, and disclose personal information as permitted or required by applicable law and for the purposes described in this Policy.

3. How We Share Your Information

We do not sell personal information for monetary consideration.

We may share personal information with:

  • Service providers that help us operate our business, including payment processors, website hosting providers, ecommerce platform providers, shipping carriers, analytics providers, marketing platforms, and customer support providers

  • Professional advisors such as accountants, legal counsel, and consultants

  • Government authorities, regulators, law enforcement agencies, or other parties when required or permitted by law

  • Parties involved in a business transaction such as a merger, acquisition, financing, or sale of assets

The specific third-party providers we use may change from time to time as our business evolves.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Enable website functionality

  • Remember preferences and shopping cart information

  • Analyze website traffic and performance

  • Improve the user experience

Depending on your location, the website may provide tools that allow you to manage cookie preferences. You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

5. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, completing transactions, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent to certain uses of your information

  • Request information about how your personal information is collected, used, and disclosed

We may need to verify your identity before responding to certain requests.

Some information may be retained where required or permitted by law, including for legal, accounting, fraud prevention, or business purposes.

8. Children’s Privacy

Although many of our products are intended for children, our website is intended for use by adults. We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to address the situation.

9. International Transfers

We primarily operate in Canada. However, some of our service providers may store or process information in other jurisdictions, including the United States.

As a result, personal information may be transferred to and processed in jurisdictions with privacy laws that differ from those in Canada.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Email: contact@vivenorth.com

Website: https://vivenorth.com

For purposes of this Privacy Policy, references to “ViveNorth,” “we,” “our,” and “us” include the operators of the website and their affiliates.